Have you ever had a job where you just hated going to work? Did you feel like you had no ownership in the business? Did you feel like your opinions didn’t matter?
We’ve all had that one job where we loathed the idea of clocking in every morning.
Now, as a spa manager or spa owner, it’s your chance to create an environment for your spa associates that will inspire and motivate them every day!
A mutually rewarding relationship with your employees not only transforms your spa, but improves productivity. According to an article by Fast Company, “A recent study by economists at the University of Warwick found that happiness led to a 12% spike in productivity, while unhappy workers proved 10% less productive.” One impactful way to make your employees happy is by building great relationships with them!
Here are some tips for building your relationship with you staff and making sure they feel valued and are happy and successful working at your spa:
Build trust with your employees. Trust works both ways and it must be built over time through delivering on your word. When your spa staff trusts you, they’re more willing to take risks, experiment, and explore, says Simon Sinek. To begin building trust, stick to your word. Make sure what you say and the actions you take as a leader align. An added bonus of building trust: Both you and your employees will have more confidence in one another.
Listen to your associates. Taking the time to really listen to your spa team will transform your relationship. Not only will your employees know you care about them as individuals, they will also feel respected and valued. Consider meeting with your staff individually for coffee and getting to know them personally. One- on-one meetings are very important. Get to know why they’re in the spa business, what strengths they bring to the table, what aspects they’re most passionate about and how to use their strengths to help them grow with your company.
Amplify strengths. Instead of just focusing on weaknesses, you’ll build a much better rapport with employees if you praise their strengths and progress. Take time to get to know each one, be aware of the work they are doing and celebrate the things they do well naturally. Strengths Finder 2.0 is a great resource to help you learn how to do this most effectively. This book and tool highlights strengths and teaches you how to build upon them.
Ask for feedback. If you really want to build a great relationship with your spa associates, ask them how! It may sound strange, but by asking your employees how best to connect with them, it’ll make your job easier. Another way to connect is by asking for feedback when it comes to spa business decisions. Employees will feel like they’re a part of the company as a whole and you may just get some innovative ideas.
Take some time to learn more about building strong relationships with your staff. In the video “If You Don’t Understand People, You Don’t Understand Business,” Simon Sinek reminds us that 100% of employees are people. If take an interest in understanding people, you’ll understand business. Pretty simple. Be intentional about reading books, watching videos, or attending seminars that help you work on inter-personal skills.
Invest in your associates. Your spa associates can tell if you really care about them in the long run. By encouraging healthy life/work balance and career advancement you show them you mean what you say. Offer free training classes and make sure your team is healthy physically and emotionally.
In short, our responsibilities as managers is to grow our associates for a brighter future. Working together as a team, cultivating relationships and celebrating successes will help you foster lasting relationships with associates that are willing to put in the extra time and effort to help you grow the business.
If You Don’t Understand People, You Don’t Understand Business, Simon Sinek, http://www.careeraddict.com/if-you-don-t-understand-people-you-don-t-understand-business-video
Why Happy Employees Are 12% More Productive, FastCompany, https://www.fastcompany.com/3048751/the-future-of-work/happy-employees-are-12-more-productive-at-work
Strengths Finder 2.0 http://strengths.gallup.com/default.aspx