There are so many tools out there for spa managers. Some make your lives easier. Some provide ways to market more effectively. Most of them cost money. I want to discuss the two most underutilized spa management tools with you. The beauty of it is that it costs your spa nothing – and it could positively impact your bottom line!
The Power of a Daily Stand Up
If you’ve never run a stand up meeting, don’t fret. Often, we hear the word “meeting” and we think we have to come up with an hour of content. That hour of content turns into a 90-120 minute meeting. Everyone knows that there’s none of us that have time for that. A stand up meeting is an entirely different type of meeting. It’s more about information transfer that should take no more than 5-10 minutes and it should answer 5 questions:
When these 5 questions are answered on a daily basis, it creates a feeling and “knowing” of transparency in the business. Here’s one sample format (of many) to follow for a standup. If you’ve been in business for more than a year, start your stand up off by giving your year over year numbers. Next hand it off to your team. Start going around the circle of employees and each one tells what they’re going to do to make today (when) to make it better than this time last year. Next hit the basics; VIP guests for the day, groups arriving and scheduling needs!
Stand up meetings can boost productivity, make your team feel like they’re heard and it can also create a space where they hold themselves accountable. It’s important to start these meetings off with the awareness that this can create a perspective of micromanagement. If you frame it properly from the beginning though, your team should automatically feel at ease and like they control these stand up meetings as much as management does.
Remember – You want to keep it short, sweet and to the point!
Monthly One on One
I don’t think it would come as a big surprise to you to know that employees often dread monthly one on one meetings. If you’ve been practicing the monthly stand up though, it will give you plenty to talk about with each employee. A great way to approach this is to, again, put the ball in their court.
“How do you feel you’ve done this month?”
“Is there anything I can do to make you feel more supported?”
“What steps have you made in your professional development?”
I think you would be surprised to hear the feedback that most employees give themselves. They’re often-times too hard on themselves, so when you go back and give them your own feedback, it often softens any constructive criticism you have to give.
Remember to take notes during your daily stand up meetings so you can reference it during the one on one. Remember from previous blogs when I stated that often times, disgruntled employees arrived to that state because they feel like they go unheard. This is one way to combat that state from ever arriving in your employees.
I’d love to hear your feedback on what works well in your stand up meetings and your one on ones. There is really no one right way to do either meeting. The beauty of this is that when we put our minds together, we create better spas for each other and for our employees. If you have further feedback that you’d like others in our SpaHive community to see, please post it in our Facebook Group if you’ve joined. If you haven’t yet joined SpaHive, you may do so here!