Having been on both ends of the vendor/spa partnership, I can’t emphasize this enough: a successful spa will create a successful vendor relationship and vice versa. You might think you place an order every month/quarter and that’s all there is to it. But 90% of the time, that’s not how this delicate partnership operates.…
A year in Review from Julie
The Magic of 2019 If you follow my blog, you already know that I enjoy writing my year-end blog right before Christmas, as we are returning from our pre-holiday family vacation. This year we opted to not go away to a warm inviting place. Instead of the pre-holiday trip, we decided to donate…
Award remembers former Spa at Norwich Inn employee
NORWICH – Julie Pankey and Danielle Knerr were the closest of friends and each other’s “biggest fans”. When Knerr, the former director at the Spa at Norwich Inn, died of cancer a few years ago, Pankey thought it was important to create an award honoring the impact Knerr had on so many people. “Thousands walk…
Why You Need a Mentor and How to Find One!
I’m sure you’ve heard some variation of the phrase, “If you’re the smartest person in the room, you’re doing it wrong.” Why is that true? Because we all should be striving to be a little bit better at our jobs than we were the day before. If you’re the smartest person in the room –…
Why Everyone Needs a Mentor
It doesn’t matter if you’ve owned a spa for years or if you’re a new spa manager, everyone needs a mentor. A mentor, or someone who invests in you professionally within a mentor/mentee relationship, can empower you, offer great advice, and put you on the path to success quickly. Think you’re too established to need…