JMPankey Partners Presents SpaHive A One-day Mastermind and Social Community Event Industry veteran and thought leader Julie Pankey, managing director of JMPankey Partners, has developed SpaHive, the spa and salon industry’s only day-long, business mastermind designed to grow business and increase revenue. Pankey’s vision is
Customer Service is the cornerstone of your business. What are you to do when it's not good and you are receiving negative feedback? Maybe you are hearing grumblings from employees or managers, comments here and there about things that you
Spa employee reviews can be tense and dreaded, but they don’t have to be! Every spa business should hold employee reviews annually around the date of when the employee began. There are many different reasons to perform employee reviews and
Why is conducting your own spa competitive analysis important? There are numerous reasons that having an understanding of your immediate competitive landscape is important. It provides you insight, understanding, and an upper hand in providing your clients the best in
The inspiration for our content comes from many years in the business and seeing first-hand the challenges that our clients face. Here are our top posts from 2015 in case you missed them: 5 Reasons Spa Clients Don't Return Keeping Spa Employees
We were so thrilled with the outreach from our audience for our 2016 Spa Insight Snapshot that we wanted to share some of the results our readers. The top three challenges faced by our spa owner/manager respondents: Marketing and Promotions PlanningStaff CommunicationsRetail
2016 is off to an incredible start with the latest Spafinder Industry Trends. There is such a wide range of trends that are making headway this year which is always exciting to see. The industry is progressively moving forward from
“Success depends upon previous preparation, and without such preparation, there is sure to be failure.” — Confucius We are already a week into the New Year, time is not slowing down and before we blink we will be starting 2017.
We are in the final stretch of the holidays and gift buying is at its peak. Even though Black Friday and Cyber Monday have passed, there are still millions of people who haven't even started their holiday shopping and there are some last minute things you can do to increase spa revenue.
Your goal over the next three weeks is to capture your audience and sell, sell, sell. You need to be creative and use social media to your advantage. If you missed our last two posts on building holiday sales, you can read them here: