She greets clients warmly and genuinely. She gives them a thorough tour of the locker room. Once they’ve changed into their robes and slippers, she guides them to the relaxation area as she asks them about their day. Once they arrive in the relaxation area, she offers them lemon cucumber infused water and shows them the area where they can help themselves to snacks.
She then begins the sales process by telling them exactly what they can expect from their spa services at your spa. She offers up-sells and speaks fondly of the products that will be used during their services, adding her own personal recommendations of course. She’s amazing at her job and she makes your job so much easier. Why would you want to hire and train another one of her? The chances of you finding another “her” is slim to none, so it’s up to you to make sure she isn’t just happy with her pay, but that she’s also happy with her job.
Below are a few tips to know you’re doing everything you can to keep those super stars in your spas.
Assist In Promoting Your Staff
It’s important to ask your staff once hired what they want to do within your company to feel fulfilled. Now, don’t simply ask and then table it. This is about retention. Ask, then train. Let your employee get some practice under his or her belt and after 4-6 months, revisit this with them.
“Andrew, I remember when you first began with us here, you said you wanted to get some management experience under your belt. Is that still something you’re interested in?”
Now Andrew knows that you’re listening to his professional wants and needs. Being heard is a big part of employee retention. Continue asking him questions about how you can assist him in moving toward his goal. Listen to him first and then offer your own ideas.
Benefit Your Staff By Allowing Contributions
What is one of the best parts of the holidays? Sure, all of the twinkling lights are great and the scents of cinnamon and peppermint is everywhere, but that isn’t what makes the holidays for most of us. It’s called a “magical time of year” because the magic is in giving. I’m not suggesting that your employees give their money (although employee assistance funds are very popular and well received). What I’m talking about is making your staff feel like they’re a part of the company aside from just showing up for work every day.
Hopefully, when your business started, you developed a mission statement. What is that mission? Dissect it. Find pieces that your employees can help contribute to. For instance, if part of your mission is to create a more sustainable planet, get your staff excited about that. See who else is interested in that part of it and assign them to a committee if they’re interested. You would be surprised at the ideas that are staring your right in the face. Those ideas can help your staff feel included and it could possibly launch your business to the next level. If you don’t ask, you’ll never find out!
Continually Praise Your Staff
Psychology Today did a study that shows that 70% of employees say that “their most meaningful recognition ‘had no dollar value’.” That certainly does not mean you shouldn’t pay staff a fair and competitive wage. What it does mean, though, is that your staff needs a proverbial pat on the back pretty frequently to feel valued in their work.
I suggest varying the ways you do this so you always come across like you really do appreciate their efforts. It’s not always a verbal pat on the back. Below are a few ways to reach out and say, “I appreciate your work!”
- Miniature cards: Never underestimate the power of hand writing a note. It doesn’t have to be a novel, but jot down a thing or two that stands out that you can thank your staff member for.
- Create an “I see you” chart and keep it posted in the break room. Catch your people doing something right and write in on your chart for them (and their other co-workers) to see. Sometimes good work is contagious and your other staff will start to try to do good things to get positive recognition.
- Have staff nominate one staff member monthly for the employee of the month award with a reason why. Tally at the end of the month and read all of the nice things that were said about the employee.
There are so many ways to make your staff feel important and like they are a valued part of your team. These are just a few ways. As always, if you ever need a spa consultant to get you through some tougher obstacle, don’t hesitate to contact me!